2019–2020 Mercedes-Benz Cla
- Affected
- 571
- Category
- Cars
- Campaign
- RC2826 & 2826A
- Supplier
- Mercedes-Benz Australia/Pacific Pty Ltd
The defect
The software of the communication module for the emergency call system (eCall) may be incorrectly programmed.
The hazard
If the eCall system is incorrectly programmed, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
The remedy
Affected owners will be contacted by Mercedes-Benz by letter about an upcoming software update that will be provided 'over the air' (OTA), without the need for a visit to a dealership.Consumers will automatically receive a software update unless they have objected to receiving an update. If an objection is provided, the consumer will need to visit a dealership for a manual update instead.For more information, please contact Mercedes-Benz on email at campaigns@daimler.com
What to do
- 1Check if your vehicle is affected. This recall covers 571 vehicles. Use your VIN to confirm.
- 2Contact Mercedes-Benz Australia/Pacific Pty Ltd to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
Related recalls
Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.