2023–2025 Ford Mustang Mach-E
- Affected
- 1,234
- Category
- Cars
- Campaign
- 25S65
- Supplier
- FORD MOTOR COMPANY OF AUSTRALIA PTY LTD
The defect
Due to a software issue, if the occupants exit the driver and/or front passenger doors using the interior mechanical release handles when the12 volt battery is discharged and the doors are in lock status, the doors may remain locked when they are re-closed. If this occurs, the key fob, interior and exterior handles will not unlock the doors.
The hazard
In the event of an emergency, an occupant who remains inside a locked vehicle and unable to use an inside door release handle may not be able to exit or be retrieved from the vehicle, increasing the risk of injury or death to vehicle occupants.
The remedy
Owners of these affected vehicles will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge.For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
What to do
- 1Check if your vehicle is affected. This recall covers 1,234 vehicles. Use your VIN to confirm.
- 2Contact FORD MOTOR COMPANY OF AUSTRALIA PTY LTD on 133 673 to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
- Contact:
- Ford Customer Relationship Centre
- Phone:
- 133 673
Related recalls
Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.