2020 Mercedes-Benz Gla
- Affected
- 5
- Category
- Cars
- Campaign
- RC2869
- Supplier
- Mercedes-Benz Australia/Pacific Pty Ltd
The defect
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
The hazard
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
The remedy
In the event of an accident, a voice call can be made to emergency services via 112-dial back up (depending on network coverage).Consumers are asked to contact their most convenient Mercedes-Benz Retailer to arrange an appointment for the required software update.To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
What to do
- 1Check if your vehicle is affected. This recall covers 5 vehicles. Use your VIN to confirm.
- 2Contact Mercedes-Benz Australia/Pacific Pty Ltd to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
Related recalls
Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.