2018–2020 Mercedes-Benz Various Models Listed Below
- Affected
- 43,964
- Category
- Cars
- Campaign
- RC2932-RC2933
- Supplier
- MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
The defect
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
The hazard
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
The remedy
No action required by consumers, the software will be updated "over the air" not requiring a workshop visit. This will be done with no cost to the owner or any data usage.
What to do
- 1Check if your vehicle is affected. This recall covers 43,964 vehicles. Use your VIN to confirm.
- 2Contact MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD on 1300 300 896 to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
- Contact:
- Mercedes-Benz Customer assistance centre
- Phone:
- 1300 300 896
Related recalls
2018–2020Mercedes-Benz Various Models Listed Below
2022–2025Mercedes-Benz Actros And Eactros
2024–2025Mercedes-Benz G580 Eq
2025Mercedes-Benz Certain A Class Vehicles
Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.