2018–2022 Mercedes-Benz Cls And E Class
- Affected
- 1,022
- Category
- Cars
- Campaign
- RC3089
- Supplier
- MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
The defect
Due to a manufacturing defect, the electrical connections for the 12 Volt battery in the boot may detach in the event of a collision. As a result, the eCall, seat adjustment, hazard warning lights and the automatic remote vehicle unlocking functions may not operate as intended.
The hazard
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. It may also not be possible to unlock and/or start the vehicle. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
The remedy
Owners of affected vehicles can contact their most convenient Mercedes-Benz Retailer to have the work carried out as soon as possible.
What to do
- 1Check if your vehicle is affected. This recall covers 1,022 vehicles. Use your VIN to confirm.
- 2Contact MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD on 1300 300 896 to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
- Contact:
- Customer Assistance Centre
- Phone:
- 1300 300 896
Related recalls
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2025Mercedes-Benz Certain A Class Vehicles
2024–2025Mercedes-Benz AMG E53 Hybrid
Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.