2023–2025 Mercedes-Benz 112 Evito
- Affected
- 255
- Category
- Cars
- Campaign
- RC3247
- Supplier
- MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
The defect
Due to a hardware component connectivity issue, the Hermes Control Unit (ECE) may not operate as intended. In this case, the communication module might not be able to establish a network connection. If this occurs, the emergency call system (eCall) communication would not be available.
The hazard
If the eCall system is not available, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
The remedy
Owners of affected vehicles will be contacted by Mercedes-Benz in writing and are asked to schedule an appointment with their authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.
What to do
- 1Check if your vehicle is affected. This recall covers 255 vehicles. Use your VIN to confirm.
- 2Contact MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD on 1300 762 718 to arrange inspection and repair.
- 3Repairs are free of charge when arranged through an authorised dealer.
- 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
- Contact:
- Customer Assistance Centre
- Phone:
- 1300 762 718
- Email:
- cs.aus@cac.mercedes-benz.com
- Website:
- https://www.mercedes-benz.com.au
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Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.