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CriticalREC-006004Published 24 June 2024View official notice ↗

2023 Mercedes-Benz Certain Eqe And Eqs

Affected
1,465
Category
Cars
Campaign
RC5029
Supplier
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Verify before you act. Recall details and remedies can change. Our database is updated regularly but may not reflect the most recent revisions. Always confirm with vehiclerecalls.gov.au or your vehicle manufacturer before acting on the information below. Read our full disclaimer.

The defect

A software issue in the Battery Management System (BMS) may cause deactivation of the high voltage battery. As a result, the vehicle may experience a loss of propulsion whilst driving.

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The hazard

A loss of propulsion whilst driving could increase the risk of an accident causing injury or death to vehicle occupants.

The remedy

Owners are asked to contact their most convenient Mercedes-Benz retailer to have the work carried out as soon as possible, free of charge.Alternatively, please use the Mercedes-Benz online booking service.www.mercedes-benz.com.au/servicebooking

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What to do

  1. 1Check if your vehicle is affected. This recall covers 1,465 vehicles. Use your VIN to confirm.
  2. 2Contact MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD on 1300 762 718 to arrange inspection and repair.
  3. 3Repairs are free of charge when arranged through an authorised dealer.
  4. 4Verify this recall on the official government register: vehiclerecalls.gov.au ↗
Contact details
Contact:
Customer Assistance Centre

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Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.