CriticalREC-006135Published 23 October 2024View official notice ↗

2018–2023 Mercedes-Benz Sprinter Van. 910 Platform

Affected: 1,015
Category: Cars
Campaign: RC 5081
Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Verify before you act. Recall details and remedies can change. Our database is updated regularly but may not reflect the most recent revisions. Always confirm with vehiclerecalls.gov.au or your vehicle manufacturer before acting on the information below. Read our full disclaimer.

The defect

The jack provided with the vehicle may not include a base plate. The jack does not comply with the mandatory standard for vehicle jacks (Consumer Protection Notice No.1 of 2010) Consumer Product Safety Standard for Vehicle Jacks.

The hazard

The vehicle jack may collapse while in use, causing serious injuries or death.

The remedy

Owners of affected vehicles will be contacted by Mercedes-Benz in writing, requesting you to schedule an appointment with your authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.Alternatively, please use the Mercedes-Benz online booking service.www.mercedes-benz.com.au/servicebooking

What to do

1Check if your vehicle is affected. This recall covers 1,015 vehicles. Use your VIN to confirm.
2Contact MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD on 1300 762 718 to arrange inspection and repair.
3Repairs are free of charge when arranged through an authorised dealer.
4Verify this recall on the official government register: vehiclerecalls.gov.au ↗

Contact details

Contact:: Customer Assistance Centre
Phone:: 1300 762 718
Email:: cs.aus@cac.mercedes-benz.com

REC-006613

Critical

Recall data sourced from vehiclerecalls.gov.au under CC BY 4.0.

The defect

The hazard

The remedy

What to do

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